A huge element of a successful business is customer service, with the key factor being quality employees. Your product or service may be outstanding and unique, but that can be squandered by lack of attention or poor attitude. Not only are employees necessary for operations, they can determine your customerâ€™s experience. Capturing and maintaining star employees is crucial for any prosperous company. Whether over the phone, computer, or in person, employee-to-customer interactions determine the current and future traffic to your business. According to the National Sales Executive Association, only 2% of sales are made on the first contact – 80% of sales are made on the fifth to twelfth contact. What does this mean? When a customer is presented with a knowledgeable, friendly and efficient experience from a representative, it makes that customer much more likely to give you their business and continue doing so. It just makes sense! So whatâ€™s the issue?
Sometimes the cost of hiring and maintaining star employees can be very high, and factors like payroll or incentives- which are the top influences when determining where to work- can be a problem with a fluctuating cash flow. High traffic seasons like Black Friday or tax return time means the need for more employees and quick. Some businesses experience a lull at certain times, such as summer months, and feel the need to cut hours. During this time, itâ€™s important to think ahead and keep those star employees from straying. Alternative financing solutions from Boost Business Funding can solve these issues- quick and simple- leaving you to focus on the success of your company. As a business owner, you can receive funding in as little as two days- along with a customized repayment plan that will never hinder your progress.